Returns & Claims Policy

Returns and claims policy

Return and refund eligibility depends on the product, condition, sales channel, applicable quotation or order terms, and mandatory law. Contact Surgivalley before sending an item back so the request can be identified and reviewed.

Report the issue

Use the Contact page and provide the order or quotation reference, product code, quantity, reason for the request and clear supporting photographs or documents where relevant. Report shortages, transit damage or an apparent non-conformity promptly after delivery.

Return authorization

Do not return products without written instructions. If a return is authorized, the instructions will identify the destination, packaging, documentation and any conditions that apply. Used, customized, specially manufactured, opened sterile or otherwise restricted items may not be returnable unless required by law or accepted as part of a verified claim.

Inspection and resolution

Returned items may be inspected against the order and agreed specification. Depending on the verified circumstances and applicable terms, the resolution may include replacement, correction, credit or refund. Original and return shipping responsibilities are confirmed with the authorization.

Mandatory rights

This policy does not limit consumer or other statutory rights that cannot lawfully be excluded. Where an order document provides a specific approved return window or remedy, that document applies to the transaction.